Refund policy

Returns, Refunds & Exchange Policy 

At Normless, every product is thoroughly quality-checked before dispatch. By placing an order on our website, you agree to the terms below.

No General Returns

  • We do NOT offer returns or refunds after delivery by default

  • There is no 7-day return or trial policy

  • Returns are accepted ONLY if:

    • A wrong product is sent by us, or

    • The product is damaged or defective on arrival

📌 Unboxing video is mandatory for approval in these cases

Wrong / Damaged Product (Our Responsibility)

If you receive a wrong or damaged product:

  • Email us at contact@normless.store within 24 hours of delivery

  • Share a clear, uninterrupted unboxing video

  • After verification, we will arrange:

    • A free replacement, or

    • A full refund

⚠️ Claims without an unboxing video will be rejected

Refund Policy

1. Partial COD Orders

  • Any advance / partial payment for COD orders is strictly NON-REFUNDABLE

  • This applies in all circumstances, without exception

2. Refunds for Customer-Initiated Reasons (No Defect / No Wrong Item)

If a customer requests a refund for reasons other than a defect or a wrong product (size issue, dislike, change of mind, buyer remorse, etc.):

  • Customer must ship the product back to our return address at their own cost

  • Product must pass quality check (QC) after receipt

  • Once approved:

    • Only 50% of the product value will be refunded

    • Shipping fees, COD fees, gateway charges, handling and logistics costs are non-refundable

❗ Refunds will NOT be issued if the product is not returned or fails QC

Size Exchange Policy (Customer-Initiated)

We offer size exchanges only, subject to the following conditions:

  • Item must be:
    • Unworn, unused, unwashed
    • With original tags and packaging intact

Exchange Process:

  • Visit our Returns and Exchange Center and raise a request using your Order ID and email address
  • Pay the ₹198 exchange fee to initiate the request
  • Once approved, we'll generate a return label — our delivery agent will collect the parcel from your address (no need to ship it yourself)
  • Our team performs a QC inspection on the returned item
  • If QC is passed, your replacement size is shipped
  • If QC fails, the same product will be sent back to you — no refund or exchange will be provided

⚠️ Exchange is void if QC fails — item is returned as-is, no refund issued

Non-Returnable / Non-Refundable Items

  • Products without original tags or packaging

  • Worn, washed, altered or damaged items (customer-caused)

  • Sale or discounted items

  • Gift cards

Return / Exchange Address

Sri Sakthi Homes Apartments
A Block, Flat S2, Plot No 8B
Chandramouleeshwar Nagar, Moulivakkam
Chennai, Tamil Nadu – 600125
India

Refund Timeline

  • Approved refunds are processed within 10 business days

  • Bank or payment provider processing times may vary

📩 Contact: contact@normless.store

BRAND-SAFE NOTE 

Normless reserves the right to deny any refund or exchange request if the policy conditions are not met. All decisions made by Normless regarding refunds, returns, and exchanges are final.